Hello Ian,
Welcome to the Community. QuickBooks Self-Employed is a powerful program that's designed to help you streamline your work. I'll be happy to steer you in the right direction so you're on the right track.
In order to get to the bottom of this issue, I recommend getting in touch with our Self-Employed support team by tapping the + button and selecting Ask QB Assistant. From here a QB Self-Employed specialist will be able to get a closer look at your account and help point you in the right direction.
Feel free to keep me posted on how you make out. I'll be one message away
