The Sensitive Data Protection Setup window is forcing me to create a password. Why?

Thank you for your response.  So, I have no choice.  If I want to open my company file again I must create a password first.  Is that right?

Much appreciated.

Thank you.

So what happens if you try to use quickbooks 2020 and you do not have internet?  Can't use it?

Hello bigjeff,

Having Internet access when using QuickBooks Desktop is helpful for making sure you have access to the most recent program updates, but isn't a requirement of the program. If you have 2020 installed but don't currently have access to the Internet, you can still use the program and set up passwords for accessing it.

To learn more specifically about passwords in the program, read the following article: Password security for QuickBooks Desktop

I'm available if you have further questions!

Our alternative to this BS is to migrate to another accounting program.  There are many alternatives out there.  I encourage all dissatisfied users to follow my lead and start the process ASAP.  Push back against this "Big Brother" behavior.

Hi there burke-mays,

Thanks for joining the discussion. Choosing an accounting software for your business is a big decision. QuickBooks Desktop is a robust program that takes the protection of your sensitive data seriously, but I hear you and know that it might not be the right fit for your business.

The password security feature is in place to protect your sensitive data such as:

• Employee Social Insurance Number
• Company CRA Business Number
• Company Bank Details (Routing Number, Account Number)
• Company Credit Card Acct. Number
• Fixed Assets Account Number
• Other Assets Account Number
• Other Current Assets Account Number
• Loan/Other Current Liability Account Number
• Long Term Liability Account Number
• Supplier CRA Business Number
• Supplier Account No.
• Employee's Birth Date (QuickBooks 2018 versions only)

If you're unsatisfied with the solution QuickBooks Desktop has put in place to protect this information, I encourage you to submit Feedback through the Help menu with alternative solutions that would work for your business. Our product development team works hard to make sure that our products fit your needs, and your feedback directly impacts the changes and improvements that are made.

We'll support whatever decision you feel is best for your business, but we'll be sad to see you go!

I agree, having a choice IS preferred, not being held hostage to any new idea made in a vacuum without the CUSTOMERS buy in. Bad Form!

Hi Vacuum is Everywhere,

Having the flexibility that you need to run your business is important. I want to make sure your voice gets heard, and I'm inviting you to submit feedback directly to our engineers to share your thoughts on this. The more users who make the same request, the more likely it is that this will be considered moving forward. Feel free to refer to Rebecca's post above for the necessary steps.

I'm here if you have any other questions or concerns.

I can't get past the set up window.

After I enter all the requested data the window closes, then posts a message that my password has been changed and then reopens the original set up window. 

The new set up window still accepts my original password and does the exact same thing regardless of what I enter.

Has anyone else experienced this??

Any advise would be greatly appreciated...

Hi Todwoned,

Thanks for bringing this to my attention and taking a moment to describe what's happening when trying to set up or enter your password. The password protection feature is an important part of protecting your QuickBooks Desktop data, but I also don't want for you to be stuck in a loop where you cannot even access your books. I can help direct you on this.

For this kind of issue, I recommend connecting with our QuickBooks Desktop team outside of this community forum. This'll give us the opportunity to see the problem in action, clarify a few things with you, troubleshoot, and determine the next steps to resolve this. Check out our Intuit QuickBooks Desktop software support policies page to see the contact options, hours, and other details about getting in touch.

We've got your back!

Thank you Laura...

You're welcome. Wishing you the best!