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Anonymous
Not applicable

Unable to delete my Quickbooks account. Don't have any active subscriptions, I only am using the free period? It always tells me to cancel subcriptions

In the data privacy in Inuit Account Manager I am stuck at an infinite loop on

There's something for you to do in ... before we can delete your data

To delete your data and stop using this product, you must first cancel your subscription.How to cancel.
After you cancel your subscription and your current billing period ends, please return here to delete your data.


But I do not have any subscriptions! Please help me I just want to delete my Intuit Account
4 Comments 4
Trish_T
QuickBooks Team

Unable to delete my Quickbooks account. Don't have any active subscriptions, I only am using the free period? It always tells me to cancel subcriptions

Welcome to Community, Dhu. 

 

When an account has been made inactive, you'll continue to have access to your data for one year from the date of cancellation, before it's automatically deleted, as noted here.  

 

We'd like to take a look at your account and see if there are other options that might work better for you. You can reach us for free at 1-800-315-5902.

 

If you have any questions, please feel free to ask.

beaufarm49gmailcom
Level 1

Unable to delete my Quickbooks account. Don't have any active subscriptions, I only am using the free period? It always tells me to cancel subcriptions

Please cancel my Intuit QuickBooks Subscription.  I have NOT used it since I signed up, but continue to receive the monthly bill to my account each month.

beaufarm49gmailcom
Level 1

Unable to delete my Quickbooks account. Don't have any active subscriptions, I only am using the free period? It always tells me to cancel subcriptions

Please delete my Intuit QuickBooks account

Bryan_M
QuickBooks Team

Unable to delete my Quickbooks account. Don't have any active subscriptions, I only am using the free period? It always tells me to cancel subcriptions

I understand the urgency of this matter.

 

Before you cancel, we'd like the chance to find a solution that works for you. Our team is ready to review your account and discuss your options. You can reach us for free at 1-800-315-5902.

 

You might want to save and access your data even after the deletion. Check out this article to learn more: Export your QuickBooks Online data.

 

Feel free to return here if you have additional questions about managing your QuickBooks subscription. Have a good day.

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