Update Credit Card Issue if you are Canadian

BrandonKNSS · ‎May 06, 2023

I am trying to update my Credit Card because it has expired for my subscription it the QBO system wants Zip Code, City and State from the USA.

Plus there is not a way to get a hold of support over the weekend. QBO is not making this easy.

Does anyone know a way to contact QBO over the weekend to get this resolved?

Fiat Lux - ASIA · ‎May 06, 2023

It is possible you are using QBO US version, not CA version.

BrandonKNSS · ‎May 07, 2023

I was on a Canadian version when I purchased it. Not sure if QBO made any changes that created this issue?

I am not able to get a hold of anyone until Monday because of the lack of support.

JamesM4 · ‎May 08, 2023

Hello BrandonKNSS. It's important you're able to get the help you need. I'll be happy to point you towards the right direction from here. Have you been able to update your credit card?

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Update Credit Card Issue if you are Canadian