I am the accountant and I want to delete a bank reconciliation, which area do I go to

Hi ericesim,

You've reached the right place for help. Managing your books has never been easier with QuickBooks Online Accountant. I'll be happy to show you how to undo a bank reconciliation so you can continue being amazing at your work. 

Before following the steps below, it's important to make sure you're logged in using QuickBooks Online Accountant. Here's how:

1. Log in to QuickBooks Online Accountant.
2. Locate and open your customer's QuickBooks Online company.

Once you're in their company file:

1. Navigate to the Accounting menu.
2. Click the Reconcile tab.
3. Select History by account.
4. Select the account you want to reconcile and the date range from the dropdowns.
5. Find the reconciliation on the list.
6. Click View report to open the Reconciliation Report.
7. Review any discrepancies and changes your client wants to make.
8. When you’re ready, select the dropdown ▼ in the Action column, and then select Undo.
9. Choose Yes and then Undo to confirm.

If you're unable to see the Undo button, make sure you've opened your client's company file from QuickBooks Online Accountant. Undoing a reconciliation will also undo all following reconciliations follow. So, if it's May and you undo January's reconciliation, you also undo February, March, and April. This can also cause errors. I'd recommend starting with the more recent reconciliations and work your way backward.

Give these steps a try and let me know how you make out. I'll be on standby. :)

Thank you for the help. 

When I tried to post CEBA loan from government of Canada, I could not find where to do it. In the end, I did a general journal entry, Dr: Bank $60,000.00 Cr. CEBA Loan $60,000.00.

Why not create a Misc Receipts below Accounts Receivables so it becomes easy to post abnormal or unusual or irregular receipts? If bookkeeper does not know what the receipt is for, then he or she can post the credit to "Ask my accountant" and email the list to the accountant for guidance.

Similarly, do the same for Cash disbursement as not all payments are for creditors. Set up a Misc. Payments and make it easy for layman to understand he or she cannot find it in Accounts Payable and he or she can post to "Ask my accountant" if he or she does not know which asset or expense account to post to.

Addition of these two set ups will ease misunderstanding by accountants too. Too simplistic in current layout or design is not the best means to communicate with users. 

Hi ericesim,

I'm glad to hear that you were able to undo the reconcile and found a way to enter your loan as a journal entry. I can see how the creation of an account for transactions that bookkeepers are uncertain about can help facilitate communication between businesses and their accountants. I can give provide you some insight.

What you've described with the accounts designated to miscellaneous items or asking the accountant makes sense and I see how it would enhance communication between accountant and client to make sure everyone is on the same page with entering certain transactions. Since these accounts don't exist by default, it's a great opportunity to submit feedback to our developers by clicking on the Gear Icon and Feedback. These comments are read by our team of engineers and considered when creating features for future updates to QuickBooks Online.

In the meantime, you can create those accounts on your own in the Chart of Accounts for tracking purposes by following the steps in this article that can help you Learn about the chart of accounts in QuickBooks. If you'd like to see the transactions in the account, you can click on Run Report in the action column of the Chart of Accounts. Your client also has the option to export that report to a PDF or Excel file in order to send it to you via email once they add transactions to the account.

I hope this helps and feel free to let me know if you have any further questions. I've got your back!