Does anyone have a problem connecting with their bank feed? My feed stopped working, couldn't reconnect, tried deleting it and now can't link account again.

ruth-wrightrecon · ‎September 20, 2024

I've checked all the bank login info and it is correct and working apart from QBO.

Amanda-B · ‎September 23, 2024

Hey there, ruth-wrightrecon.

Thanks for reaching out to the Community for support. I'd be happy to guide you in the right direction.

Can you tell me if you get the same results if you try in a private browser, as sometimes browsing data can accumulate on your system and prevent the software from doing what it is supposed to do. Here are some shortcuts you can try depending on the browser you're using:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

Ill be on standby!

View solution in original post

Amanda-B · ‎September 23, 2024

Hey there, ruth-wrightrecon.

Thanks for reaching out to the Community for support. I'd be happy to guide you in the right direction.

Can you tell me if you get the same results if you try in a private browser, as sometimes browsing data can accumulate on your system and prevent the software from doing what it is supposed to do. Here are some shortcuts you can try depending on the browser you're using:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

Ill be on standby!

ruth-wrightrecon · ‎September 23, 2024

Thanks Amanda - late last night it spontaneously connected to my bank feed and I was able to download transactions again. No idea why it wouldn't work for a few days because my online banking wasn't down. Thank you so much & enjoy your day.

Amanda-B · ‎September 23, 2024

Thanks for getting back to me ruth-wrightrecon! Im happy to hear you're able to continue with your QuickBooks goals! Feel free to reach out if you have any other questions. Have a good day.

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Does anyone have a problem connecting with their bank feed? My feed stopped working, couldn't reconnect, tried deleting it and now can't link account again.