Does anyone know a solution to the "Confirm accounts for your payment methods" in App Transactions not working? Started recently and will glitch out and not save.

I appreciate the detailed information you shared regarding account confirmation when changing your payment method for App Transactions in QuickBooks Online (QBO), Mastrong.

To address the issue, we can try some troubleshooting steps to determine if it's browser-related:

• Refresh the current page (Ctrl+R or Command+R)
• Sign out, then sign in again to your QBO account
• Use a different browser
• Use a private or incognito window:
  • • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + N
    • Safari: Command + Shift + N

Once done, try updating your payment method.

If the issue persists, I highly recommend contacting our QuickBooks Live Support team. They have the tools to conduct a detailed review of your account, identify the root cause of the problem, and guide you through the appropriate steps to resolve it.

Here's how to reach them:

1. Navigate to the Help (?) icon.
2. Click on the Search tab, then select Contact Us.
3. Make a brief description of your concern, then click Continue.
4. Choose either Chat or Callback options.

You can check out this article for support hours to see when representatives are available to help: Get help with QuickBooks products and services.

Feel free to reply to this thread if you need further assistance with any QuickBooks concerns. 

Same problem! This has frustrated me for weeks now! How can they let this go unresolved for SO long?! When I click save, these 3 black dots popup and then nothing. We pay way to much for this software for this type of issue. I have tried all the suggestions... logging out, clearing cache, incognito, different browsers, PC, mobile device. Nothing works. Here's what I get after trying to confirm the account and clicking the Save button.

Thank you for reaching out, Shortbg, and for taking the time to explain the issue in detail. We truly appreciate your patience and effort as you work to resolve this matter.

The behavior you’ve described, where the black dots appear and prevent you from successfully saving payment method updates, is not the experience we want our users to encounter. 

As you’ve already tried all the recommended troubleshooting steps and the issue persists across browsers and devices, we recommend contacting our QuickBooks phone support team. Our specialists have access to advanced diagnostic tools and expertise to investigate this issue further and guide you toward a resolution.

Here are the steps to reach our support team:

1. Go to the Help icon.
2. Choose the Search tab.
3. Click the Contact Us button and enter your concern.
4. Select Continue.

You can check out this article to learn when to contact them: Get help with QuickBooks products and services.

If you have any further questions or require additional assistance, please add a comment below. We are here to help.