Hi there,
QuickBooks Online allows you to connect your bank and credit card account to the bank feed, which is an awesome way to save time with your bookkeeping. This feature is so convenient, and I want to make sure you're able to connect your account to take advantage of all QBO has to offer. I'll provide additional resources and more information that will help you connect your account.
It's important to make sure you're following each setup step properly, so take a look at this article for a comprehensive "how to" guide: Connect bank and credit card accounts to QuickBooks Online.
If you've followed all the appropriate steps and you're still running into issues, try some browser troubleshooting to diagnose the problem.
Try clearing the cache and cookies in your browser to remove the stored Internet files that build up over time. These stored files can cause bugs in QBO and other sites. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online.
If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers to get things back on track.
If you're still having an issue connecting your account, please reach out to our tech support team so an agent can investigate this further.
Have a great day.
