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Hi @pfidanza
It could be because the Bank Account name in the Chart of Account is different from what is shown in the Payroll setting.
To help resolve this issue:
Gear Icon -> Payroll Settings -> Accounting, and then choose the correct bank account to be used. Save and close.
Then, using the Payroll section, open details of paycheque you are unable to match. Note the name of bank account that was used.
Finally, go to the Chart of Accounts, and locate that account you identified in the step above. It would contain the balance/transaction for payroll cheque you are unable to match. To fix, mere these two bank accounts (i.e. the proper one with the one where unmatched payroll cheque was posted), i.e. merge this account with proper bank account. Merge can be done by giving account the same name. QBO will prompt you if you want to merge.
After merge is done, head to the Bank feed to make sure it now matches.
Noelia
will have its matching entry.
Hi @pfidanza
I'm here to help you match the paycheck to the check and reconcile it.
To make sure you can match the transactions, you'll want to review the Payroll Settings screen and check if you're using the correct bank account.
Here's how:
If you've selected a different bank account for payroll, try matching the transactions once more. QuickBooks Online can only match transactions if they have the same amount, payment method and transaction date. Check out this article for more details: Add and Match Bank Feed
Once the transactions have been successfully matched, you can now proceed with the Reconciling accounts
This should help to get you on the right path. Let me know if it helps, also feel to reach out if you need further clarifications.
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