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SunnyH
Level 3

Manulife Bank Visa Card

I have tried connecting with Manulife Bank Visa Card online, however Quickbooks Online would not let this happen. Here's the link:

 

https://manulifecreditcards.fdecs.com/eCustService/

 

The system somehow assumes that the Manulife Visa card is of different currency than Canadian Dollars which is no the case. And asks to subscribe to some other version of Quickbooks.

 

Can some from Quickbooks assist with this issue. I have tried it on the online and Desktop version several times over several days. 

 

Thanks

3 Comments 3
JamesM
QuickBooks Team

Manulife Bank Visa Card

Hi SunnyH,

 

Connecting your bank to QuickBooks allows you to seamlessly manage your transactions while you get ahead with your work. I'll be happy to give you a hand with connecting your Manulife Bank Visa Card online. 

 

QuickBooks offers a versatile banking feature which helps you organize your transactions. First, it's essential to make sure you're following the proper method to connect your bank. I encourage you to reference this helpful article which shows you how to: Connect bank and credit card accounts to QuickBooks Online

 

Based on what you've described, I trust that you've followed the right steps to connect your Manulife Bank Visa Card. For any issues with connecting your bank, I recommend checking out this great resource here: 

Find your bank or credit card account when you connect to online banking. The article has info on what to do when you can't connect your bank from the list in QuickBooks and other vital information pertaining to this issue. 

 

I hope this info helps. In case you have other questions, feel free to contact our support team using this link here.

SunnyH
Level 3

Manulife Bank Visa Card

This response is not helping much but generally speaks to how to link a credit card for automatic download. 

Yes, the required process has been followed. Just that something is wrong in the set up at the back end which needs to be looked into. Manulife Bank Visa card refuses to link and an error message comes indicating that the card of different currency will require a different level of subscription and the link leads you to change the level of subscription.

Manulife Bank visa card is a regular Canadian dollar visa card. And it should link normally, but it does not!

Please assist.

 

JamesM
QuickBooks Team

Manulife Bank Visa Card

Glad to hear back from you, Sunny H. I've responded to a similar question you've posted on another thread. Check out the answer here. Don't hesitate to reach back to me, I've got your back. 

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