Hi there,
It's great you're using QB Online as your trusted program for reconciling your accounts. I'd be glad to give you a hand by sharing helpful info that'll get you back on track ASAP.
Making sure your data shows in your reconciliation is essential for your books to balance. Since I'm unable to determine what data is missing on your account I recommend you to learn more about reconciling, I encourage you to check out the following helpful resources below:
In case you get stuck, I recommend contacting our support team for further assistance using this link here.
