Hi jennwanders,
Welcome to Community! Connecting your bank and credit card accounts to QuickBooks Online is a great way to update your transactions automatically. When there is a disconnect, it can be concerning. I would be happy to help!
If you haven't done so already, I suggest accessing your QuickBooks Online account using a private browser, or try another browser such as Firefox, Google Chrome, Edge, or Safari. I also recommend clearing cache on your browser, to help improve system performance and web page loading times,
If you experience the same outcome, please contact us outside of Community. We'd be happy to look into your situation in more depth, and escalate it for further investigation if necessary.
Should you have other questions or concerns, feel free to reach back out. We would be happy to help!
