Hi erikatpilkington,
Welcome to Community! It's important that you're able to connect Lightspeed to QuickBooks Online without complication. I recommend contacting us outside of Community so our Customer Care team can work with you in real time, and ensure you're back to business as soon as possible!
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
If you have any other questions, please feel free to reach back out. We'd be happy to help!
