Matching transactions to deposit receipts

Flick1 · ‎January 26, 2022

I have followed all the instructions on the article to create retainers and deposits for customers.

https://quickbooks.intuit.com/learn-support/en-ca/service-items/record-a-retainer-or-deposit/01/2620...

BUT I am having the hardest time matching the bank transaction to the deposit receipt. No matter what I do, I can't figure out how to create a customer receipt without QBO telling me I have got double the amount in the Trust-Liabilities account.

I see in the banking transactions that the deposit itself says "matched to: cheque deposit-branch / manually added." Which means it has matched to itself in the banking history. If I unmatch it, there ends up being only one deposit and I can't delete one of them. The transaction goes back to "for review". But there's still only one of itself.

JamesM4 · ‎January 26, 2022

Hi Flick1,

Welcome to the Community. It's important you're able to match your transactions with ease using QuickBooks. Don't worry, I'll be happy to steer you in the right direction so you're on the right track.

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help get to the bottom of this ASAP. Here are our contact details:

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

View solution in original post

JamesM4 · ‎January 26, 2022

Hi Flick1,

Welcome to the Community. It's important you're able to match your transactions with ease using QuickBooks. Don't worry, I'll be happy to steer you in the right direction so you're on the right track.

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help get to the bottom of this ASAP. Here are our contact details:

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

Flick1 · ‎January 31, 2022

Had my onboarding call today and they were able to walk me through solving this. It seemed to be a hidden double of the bank transaction that wasn't showing properly in the transactions interface. I deleted the transaction from the bank import, but then it was still there... So then the receipt and deposit matched up properly.

A glitch, I guess.

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Matching transactions to deposit receipts