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kmmarine
Level 1

receipt from snap receipt. create expense get thisCheck your account details before you continue. You may need to select a different type of account for your transaction

once I use snap receipt from phone and go to input everything on computer, when I go to create expense it tells me that error code but I can't find where I am supposed to fix the account because I have input the account where I want it to go.

1 Comment 1
Bryan_M
QuickBooks Team

receipt from snap receipt. create expense get thisCheck your account details before you continue. You may need to select a different type of account for your transaction

This expense transaction error in QuickBooks Online (QBO) is likely caused by a browser-related issue. Let's work together and troubleshoot this so you can keep track of expenditures accordingly, kmmarine.

 

 

Before we start, I'd like to verify what specific Payment account and Category details you used while creating your expense transaction. Make sure that it was correctly assigned.

 

If every detail is correctly allocated, let's try to clear your browser's data to eliminate outdated and corrupted files that could be causing the issue. If the issue persists, delete Intuit-specific cookies from your search engine to refresh website preferences, which is also a root cause of why you encountered filing tax.

 

Here's how:

 

  1. At the top right, select the More ⋮ icon.
  2. Click the Settings option.
  3. Choose Privacy and security. Then, Third-party cookies.
    ts 1.png
  4. Once done, pick See all site data and cookies.
  5. Enter “Intuit or QuickBooks” in the search field.
  6. Go to Delete displayed data or the trash can icon.
    number 6 ts.png
  7. Refresh Google Chrome for the changes to take effect

 

For the other browser's processes, you can check this article: Clear cache and cookies to fix issues.

 

Should you need additional assistance uploading expense transactions in QBO, please feel free to comment below. We in the Community are always here to assist you. Keep safe.

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