Why do my bank and credit card accounts now say "Standard Feed"?

Hey there catherine-smeltz,

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.

Same question here. Can you not just provide a explanation for why we're seeing Standard Feed where we didn't before and what it ultimately means? 

And I find contacting QBO support often yields a " you should let our development team know"-non-response type response. Not worth the time to call in / explain everything only to be given run around.

QBO obviously changed something. What was/is it? Then, answer question we all have: "So now what?"

Pretty simple.

Hi SSWap5922,

I appreciate you joining us here.  Connecting bank and credit card accounts to QuickBooks Online can be done effortlessly.  Standard Bank Feeds enables you to connect your accounts by using the same login credentials you would use when signing into your bank's website.  All bank accounts are supported, and transactions will begin immediately, once the connection has been successfully set up.  It's important to note that any changes to your login credentials on the bank's end, will also need to be updated in QuickBooks Online, to ensure you're able to continue to update your transactions without delay.  To learn more about Direct Bank Feeds, click here.

Please don't hesitate to let us know if you have additional questions.  We're here for you!

As noted, contacting support doesn't really help the situation, just takes time out of my day. All the information for Direct Feeds is from Australia and doesn't relate to Canada. For the last couple of months, what used to be direct feeds stopped working and the feed had to be manually updated whenever working on bank transactions. Why hasn't there been any information sent out on why the bank feeds suddenly stopped working and why the "Direct Feed" noted in the response has been implemented but is not available, which just makes it more difficult to do the same work with a program that is based on the functionality of its bank feed. If something needs to be done to get the bank transactions flowing automatically again, let us know what needs to be done.

Hi catherine-smeltz,

Thanks for getting back to us here.  Having the ability to update your transactions automatically is a valuable time saver.  However, there are times when the connection between QuickBooks and financial institutions may be interrupted.  For this reason, the best course of action is to connect with our Customer Care team outside of Community.  They'll have the ability to review the issue preventing you from automatically updating your transactions, and escalate it for further investigation with our Development Team.

If any other questions or concerns should arise, please don't hesitate to reach back out.  We'd be glad to help!