Hey there KG227,
Welcome to the QuickBooks Community! Thanks for reaching out to us here. Being able to reconcile correctly in QuickBooks is an important step in maintaining clean books. I would be happy to point you in the right direction.
Discrepancy are usually caused by having duplicate entries. Another reason could be that some transactions have already previously been reconciled or have been deleted. in order to better assist you, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to guide you in finding the reason behind the discrepancy. You can reach them by following the method in this link.
If you have any other questions, feel free to reach out here.
