Transaction reads "1 match found" but will only Add transaction.

Quickbooks is recognizing that a receipt is paired to to a transaction, but not allowing me to complete the match function. But at least when reviewing transactions it is showing the "1 match found" icon.

When reviewed from the receipt end, the receipts that are showing "1 match found" on the bank transaction page show no matches found on the receipt page! 

Hi Mischa,

Thanks for taking the time to connect with us here. It's essential you're able to use the program without running into issues.  I'll be glad to steer you in the right direction with this. 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. For reference, here's an article that shows you how to: Categorize and match online bank transactions in QuickBooks Online.

In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

Cleared Cache - Didn't Work

Cleared all cookies associated with website that had "quick" or "intuit" in the name - Didn't Work

Used incognito window - Also Didn't Work.

I'll be getting in touch for a call back.

Thank you