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info-pelouseroya
Level 1

What am I supposed to do when I can’t link my bank account with my quickbooks account? It says that my bank account is linked with a quickbooks account

I just subscribed to quickbook. Never had an account before.
2 Comments 2
Fiat Lux - ASIA
Level 15

What am I supposed to do when I can’t link my bank account with my quickbooks account? It says that my bank account is linked with a quickbooks account

Try opening your QBO account on any private/incognito browser and run the bank feeds again.

Henock K
QuickBooks Team

What am I supposed to do when I can’t link my bank account with my quickbooks account? It says that my bank account is linked with a quickbooks account

Hi info-pelouseroya,

 

Welcome to the Community. It's essential to connect your bank to QuickBooks Online to keep your books up to date. I'd be glad to point in the right direction to get the support you need.

 

This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I encourage you to refer to the following steps to complete some browser troubleshootings.
 

If the steps provided above don't work, I recommend that you contact our customer support team. They'll be able to take a closer look at your account by sharing your screen and help you navigate to link your bank with QuickBooks. Here are some options available to reach out to our team.
 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, in a private message.
     

Let me know if you have questions, I'll be happy to help.

 

 

 

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