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Level 1

Credit card credit downloaded from banking shows double entry in register. can't reconcile. credit amt $30.02 ok but also a charge of $28.59 (without GST) on another line

 
2 Comments
Highlighted
Level 1

Credit card credit downloaded from banking shows double entry in register. can't reconcile. credit amt $30.02 ok but also a charge of $28.59 (without GST) on another line

To continue... in register has appeared. Both register lines open to same transaction. can't delete the $28.59 so weird.

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QuickBooks Team

Credit card credit downloaded from banking shows double entry in register. can't reconcile. credit amt $30.02 ok but also a charge of $28.59 (without GST) on another line

Hi there, 

 

Being able to successfully reconcile your accounts is an essential part of your business. I'll be happy to guide you with untangling this issue. 

 

Based on what you've described, it sounds like you'd like to delete one of the transactions. Here's how to do that: 

  1. Go to Sales tab and choose Customers.
  2. Click on the customer's name.
  3. On the Transaction List, open the payment you've processed.
  4. At the bottom part, click on More and select Delete.
  5. Hit Yes to confirm.

Check out this article for more details: Void or delete transactions in QuickBooks Online. For more info on reconciling, please review these helpful articles:

 In case you have further questions, don't hesitate to reach out to our support team using this link