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installeh-outloo
Level 1

Can anyone help me.Direct deposit set up keeps saying The city, Province, and Postal code don't match. Please make sure the address is correct. but my address is correct?

 
3 Comments
AddieC
QuickBooks Team

Can anyone help me.Direct deposit set up keeps saying The city, Province, and Postal code don't match. Please make sure the address is correct. but my address is correct?

Hi there, 

 

It's great to hear that you're going to be using Direct Deposit and Payroll with your QuickBooks Online account! I know how vital it is to set everything up properly, and entering your address is one of the first steps in the setup process. I'd be happy to explain how to sort this out, or where to turn for additional support. 

 

Try entering your address into the Canada Post website here: Find a Postal Code. When the address populates under "Address Found", copy and paste each section directly into QuickBooks. This is an effective workaround that's almost always successful. 

Give that a try and if you're still running into issues, our tech support team is here to help.

Cheers. 

GutterSharks
Level 1

Can anyone help me.Direct deposit set up keeps saying The city, Province, and Postal code don't match. Please make sure the address is correct. but my address is correct?

I am having the same problem and this is not resolving the issue.  Do you have any other suggestions?

LauraAB
QuickBooks Team

Can anyone help me.Direct deposit set up keeps saying The city, Province, and Postal code don't match. Please make sure the address is correct. but my address is correct?

Hi there GutterSharks,

 

Thanks for joining in on this thread. I'm here to help make sure you're able to set up your payroll direct deposit as needed and can lend a hand with this by sharing a few more troubleshooting steps.

 

The first troubleshooting steps I recommend are to enter the address in all capital or all lowercase letters. This sometimes helps the system click into place with your address and is a pretty simple solution to give a shot.

 

If that doesn't work, I recommend the following troubleshooting steps to ensure there are no issues impacting QuickBooks Online's cloud. Each of these helps ensure that there are no cache, app, browser, or Internet issues at play.

Finally, if you're still running into trouble, contacting support is the way to go. An agent will be able to work with you to get you back in business with setting up your direct deposit in Payroll.

 

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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Don't be afraid to give support a shout.

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