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Level 1

Data Mining

We noticed recently that there was a new, per employee charge on our bill (Canada)

We do not use online accounting or payroll, so we inquired as to the reason for this charge.  We were given the usual story about service and costs and such.  Typical cash grab, but hey, everyone is doing it.  Then we inquired as to how they knew how many employees we currently had and said it was through an update that they obtained the number.  They then sent over a revised invoice showing the names of the employees. (This is when my hair started to raise)  So Quickbooks is mining private, supposedly secure employee information out of my business server?  WTF?  And what are they doing with this information, selling it?  I'm not sure what the law is in California, but I think here in Canada, that is illegal.  Anyone have any thoughts about this?

2 Comments 2
QuickBooks Team

Data Mining

Hi there,


Glad to have you join us here in the Community. It's important you're able to get the help you need in order to move forward with your work. I'll be glad to point you in the right direction so you're on the right track with your work. 


Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and verify the charges on your account. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

Level 1

Data Mining

Hey James,

I guess you missed my point.  I don't really care about the charges, it's the stealing of company information off my server that's my problem.  What is Quickbooks doing with the info? (rhetorical question, I expect the answer to be "don't worry Dave, we'll keep it all secure...honest")

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