Edited paycheque results in CPP calculation error

Hello @northerngirl ,

You should be able to find what you're looking for by using the Audit Log.

• Sign in as an admin to access the audit log
• Go to Settings and select Audit Log
• Select Filter
• Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
• Select Apply

The audit log shows you 150 records at a time.  For most transactions or events, select View in the History column to open the audit history.  This tells you who made the change and what they did.

You may see something called an indirect edit.  Quickbooks records indirect edits when someone changes a transaction that was already on your books, for instance, if someone edits a completed reconciliation.

There is more information in the help files if you search for Audit Log.

Cheers :)

@Rochelley Thank you, but I did try that already.  It shows me that the paycheque was created, then edited, but I can't see the original journal entry for the paycheque, only the final entry after editing.

Hi @northerngirl ,

That's really odd.  I tested it here and I can see the original, and the changes.  But the changes affected the CRA payroll liabilties and that is only shown as a lump amount . . . and that is the amount that has changed.  So in this case, it does me no good either as I can't tell what makes up that total in either the original or the edited entry.  Maybe Intuit can shed some light . . . ?

Hi there northerngirl,

It's vital that all your payroll cheques be properly entered in your books so that the deductions show up properly on your reports. QuickBooks Online Payroll is a great tool able to help you keep track of amounts deducted on payroll in order to be able to remit to the government. I can point you in the right direction for assistance with payroll edits.

For some assistance with viewing this payroll edit and getting it corrected, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to analyze the payroll edit to see what happened with the deduction calculation as well as get that amount corrected for you. You can reach out to them using one of these ways:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

If you have any other questions, feel free to reach out here.

@Rochelley Today I can see the audit log properly.  How strange is that?  It totally had to be user error yesterday.  Hopefully now I can figure out what went awry with this particular cheque.