Empty "to" field in paystub send forms

Hello there, MYLLP.

Thank you for taking the initial troubleshooting steps, such as updating your QuickBooks Desktop (QBDT), to address the issue with the "To" field in the paystub send forms.

Since your QBDT is updated, I recommend running the Verify/Rebuild data tool. This process can help detect any system errors or damaged data in your company file. It also ensures your QuickBooks software runs smoothly.

Before proceeding, please create a backup of your company file to safeguard your data and allow for restoration if needed.

Let's now verify the data:

1. From the top menu, click File.
2. Choose Utilities and select Verify Data.
3. Click OK when you see the message, QuickBooks detected no problem with your data.
4. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
5. Click Close or View Errors and take note of the specific error message.

Next, here's how to rebuild data:

1. Again, go to the top menu and click File.
2. Choose Utilities and select Rebuild Data.
3. Click OK if you receive a prompt to back up your company file.
4. Click OK when you receive the message, Rebuild has completed and proceed to the next step.
5. Run Rebuild Data to make sure there's no error.

If you get the same result after performing these steps, I recommend contacting our QuickBooks Support Team for further assistance. They will be able to offer a deeper analysis and provide advanced troubleshooting to help resolve the issue.

Please don't hesitate to return to the Community page if you have any other concerns or need additional support. We are here to assist you.

I have rebuilt data, showing errors fixed.
I verified data too showing no errors now.

However the issue with the to field remains unresolved. 

Hello, @MYLLP.
 

It appears you've made two posts in the Community space with the same concern, and my colleague has already responded to this matter in a separate thread. Kindly click this link to view the response: https://quickbooks.intuit.com/learn-support/en-ca/employees-payroll/re-email-template-for-sending-pa....

Don't hesitate to ask if you need anything else, the Community is always here for you