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MYLLP
September 24, 2025
Question

Email template for sending paystubs

  • September 24, 2025
  • 5 replies
  • 26 views

Using QB Desktop Premier Accountant Edition 2024.

All updates done and auto update is on.

I've set up email template for sending paystubs, and set it as default. However the default template is being applied to some of the colleagues but not all. I have to replace the email text one by one for those the default template is not being applied. May I know what could be the possible reason and how to fix? Thanks!

5 replies

JoesemM
JoesemMQuickBooks Team
QuickBooks Team
September 24, 2025

Hello there, MYLLP.

 

I can see that you posted  twice in this forum. Please click the link to get redirected to the original post answered by my colleague: https://quickbooks.intuit.com/learn-support/en-ca/employees-payroll/re-empty-to-field-in-paystub-send-forms/01/1578515#M15218.

 

If you have any additional concerns, please let me know. I'm here to help.

MYLLPAuthor
September 24, 2025

Hi JoesemM,

Thanks for your response. This post is for a different question although also related to sending paystub.

That one is about the send forms, this one is about the email text template. Appreciate if you can assist. Thanks!

JenoP
JenoPQuickBooks Team
QuickBooks Team
September 25, 2025

Thanks Danie_A. I have been manually replacing the email texts for more than 2 years, so this is not a solution to my case. I tried unchecking and then checking the Email Later Box as your instructed, but still not resolved. The default email text is not applied for all employees as I expected, however, for the template being used for each employee is consistent. 


Thanks for sharing updates after following the recommended steps to resolve the issue with the email templates when sending out paystubs, MYLLP.

 

Since you're still getting the same result, I'd recommend reaching out to your live support teams. They can take a closer look at this to determine why the default email text is not applied to all employees.

 

Here's how to reach out to them:

 

  1. Go to this link: https://quickbooks.intuit.com/learn-support/en-ca/contact
  2. Choose QuickBooks Desktop in the Which product is your question about? field, then select Premier in the Which edition? field.
  3. Provide a short description of your concern and click Continue.
  4. Log in to your Intuit account.
  5. Click Get a chat.

 

The Community is always here if you need anything else.

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