Employees & Payroll

Les heures s'enregistrent dans "saisie des heures" et dans le rapport de paie, mais pas dans la "feuille de temps". À l'inverse, si on entre des heures directement dans la feuille de temps, elles se transposent dans la saisie des heures, mais ne restent pas en mémoire sur la feuille de temps

I have payroll updates until December 31, 2026. I need to know if I will be receiving 2027 payroll updates.

I need to set up payroll. while selecting first payday, I a getting error "We couldn't save your response. Give us a few minutes and try again." How to solve?

pouvez-vous me dire pourquoi je bloc avec mon numéro de transit pour la paie de mon employé se fasse

I’ve tried many fixes and have been unable to get my updates.  Most importantly, the July 1 update for the tax table.  I d/l the Tool Hub, followed instructions, and could not access its help.I’ve disabled virus protection and tried to update.  I’ve restarted my computer twice.   

While paying the May payroll i accidently selected the June pay period and run the payroll through Direct Deposit. The payment are already made out. Is there a way i can fix this as i am not able to run the June Pay again through Direct deposit. Also how do i fix the paystub to reflect the May period on them

core payroll doesnt work

I created the super batch payment for Herpclear Super, and the client made the payment from their personal bank account on 27 June. Could you please advise how this payment will be completed or matched in the system?

Customer service has gone way down.  I can’t get a human who has a clue.  talked to someone great last week, but can’t get anyone worthwhile today.  had to verify myself twice on phone today, then was told i’m not authorized even though i am the accountant user.  training is non existent on these people on the phone.  I feel sorry for them, they are asked to do a job they aren’t qualified for.  I’m waiting and waiting now for a call back.  I can’t setup payroll direct deposit for client and they can’t tell me why.  this is ridiculous! 

I tried to set up an employee as commission and I got this message Switching to commission-only will remove all current hourly pay types. If you need to add extra hourly earnings later, you can do that under 'additional earnings'.Note that overtime, holiday, and time-off policies are not available for commission-only employees. These pay types will be unassigned and their respective scheduled changes will be cancelled. Please review their additional pay types before confirming. does that mean it will change the type of payroll for existing employees> 

Employee was first paid mid-month advance by cheque, but was changed to direct deposit at month end. Now mid-month advance does not recognize direct deposit information in his profile. How can I fix this?

Essentially can an employee access multiple workforce accounts with the same email

It's that time of year when construction businesses that pay subcontractors need to think about their T5018 (Statement of Contract Payments) reporting to the CRA.Are you extracting the data you need from QBO, or do you find yourself pulling it together manually from invoices and bank records? Is there anything in QBO that makes T5018 prep easier or harder?For anyone who hasn't come across this before: if your construction business pays subcontractors more than $500 in a calendar year, you're required to report those payments to the CRA — so it's worth making sure your vendor records in QBO are complete and accurate before you start.

I issued T4 a week ago via the workforces. Now I would like to cancel the payroll subscription and wonder if it will affect my former employee download T4 from the workforce.

How to change employee pay from paycheque to direct deposit

We use Nektar for our time sheets and I'd like to have them uploaded in my quickbooks payroll. Can quickbooks do this or do I need a third party app?

My QBO shows that the payroll direct deposit has been processed for payment on May 29th, 2026. However, there was a payroll run on May 28th 2026 but the bank account was not properly funded at the time. Now the account is properly funded, when will my employees expect to receive their payment? Would it still be on May 29, 2026 or on a different day.

QBO is not correctly calculating overtime and holiday pay. I have set overtime and the holiday premium as job classes with the proper rate. However, with the holiday pay itself, I have to manually calculate it which is not to difficult, but I cannot find a way to put it into the payroll. Its a one lump sum and not a fixed rate. Can someone help?

When I set up the employees, I entered their email addresses but didn't realize they would receive the invitation immediately. Most of them ignored the email thinking it was spam so I want to resend the email to them and I can't figure out how to do it.

$45.81 add in CPP Company and $45.81 less from EI Company

We were awarded Reduced EI Rate from CRA and I do not know where it can be adjusted. I am new to QBO.

The only response I can find to this is that I would have to open every individual pay stub from the last pay of our fiscal year end to find the individual amounts. Seriously?

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