customer service

Customer service has gone way down.  I can’t get a human who has a clue.  talked to someone great last week, but can’t get anyone worthwhile today.  had to verify myself twice on phone today, then was told i’m not authorized even though i am the accountant user.  training is non existent on these people on the phone.  I feel sorry for them, they are asked to do a job they aren’t qualified for.  I’m waiting and waiting now for a call back.  I can’t setup payroll direct deposit for client and they can’t tell me why.  this is ridiculous!