Hi nabbitgaming,
Welcome to the Intuit Community! It can be frustrating to encounter this issue, especially when everything seems to be in place. Here are a few steps you can try to resolve this:
Verify Employee Setup in QuickBooks Time and QuickBooks Online:
- Double-check the employee’s profile in both QB Time and QuickBooks Online Payroll to ensure all required fields are filled out correctly.
- Make sure the hourly pay rate is entered and saved properly.
Sync QuickBooks Time with QuickBooks Online:
- Sometimes, syncing issues can cause discrepancies. Go to QuickBooks Time and manually sync it with QuickBooks Online to ensure all data is up-to-date.
Re-enter Pay Rate:
- Try deleting the current pay rate and re-entering it. This can sometimes resolve hidden issues.
Check Payroll Item Setup:
- Go to Payroll Settings in QuickBooks Online and verify that the payroll items associated with the employee are set up correctly.
Clear Cache and Temporary Files:
- Clear the cache and temporary files in your browser. Corrupted cache files can sometimes cause issues.
Update QuickBooks Online and QB Time:
- Ensure both QuickBooks Online and QB Time are updated to the latest versions. Updates can often resolve unexpected issues.
If these steps don’t resolve the issue, I encourage you to contact our support team so we can assist you further with this. Here are our contact details:
- Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
I'll be one message away in case you need further help.
