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shirley 7
Level 1

I am trying to print T4 Summary and Employer T4's but all I get is a blank black screen

 
7 Comments 7
AddieC
QuickBooks Team

I am trying to print T4 Summary and Employer T4's but all I get is a blank black screen

Hi there, 

 

I know how important it is to print your T4 summary and employer T4 forms. If you're getting a blank screen, this will definitely put a dent in your workflow. I'd be happy to help you resolve this with some quick and simple browser troubleshooting. 

 

Try clearing the cache and cookies in your web browser. These are stored Internet files that build up over time. They cling to the back-end of your browser, and they can cause latency and errors in QuickBooks Online and other sites. Here's how to do that: How do I clear my browser cache and temporary Internet files?

 

If you're still seeing a blank screen, try using Incognito Mode in Google Chrome. This is a private window that runs independently from the rest of your browser. This is often used to diagnose browser-related issues. Here's more information about what that is and how to use it: Browse in private.


If the issue persists, try using an alternative browser all together. 

 

I want to make sure you get access to these important forms, so if you're still experiencing this issue after trying the above steps, please reach out to our tech support team so we can take a closer look at what may be happening. 


Cheers. 

TSCHL
Level 1

I am trying to print T4 Summary and Employer T4's but all I get is a blank black screen

I am trying to print my T4 slips and they are all black as a background and you can not read anything

JamesM4
QuickBooks Team

I am trying to print T4 Summary and Employer T4's but all I get is a blank black screen

Hi there. I appreciate you reaching out on this thread. It's vital you're able to print your T4 and I'd be happy to assist you from here. QuickBooks is the go to program for managing and creating T4s and it's my goal to make sure you're able to experience that on your end. To make sure we're on the same page, have you tried the troubleshooting steps mentioned above by my colleague? 

 

For reference, here's a helpful article with more info on how to: Prepare T4 slips and summary. Feel free to ask questions. I'm here to assist. 

ajeatoo1
Level 1

I am trying to print T4 Summary and Employer T4's but all I get is a blank black screen

I am having the same problem on accountant desktop. The colors are opposite of what they should be, the background is all black and the font an white, the colors are reversed, it happens on all the printers not just one. 

Jen_D
Moderator

I am trying to print T4 Summary and Employer T4's but all I get is a blank black screen

Thanks for posting here in the QuickBooks Community, @ajeatoo1.

 

I want to ensure this T4 slip concern is addressed. Since the problem persists after trying the solutions shared in this thread, we highly recommend contacting our Support Team.

 

 

Our agents can help report this payroll tax form concern to our engineers for a fix. Here's how to contact them: 

 

  1. Go to the (?) Help menu, then select the Search tab.
  2. At the bottom, select Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to the Choose a way to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.

 

I'm adding this related link for additional reference with T4 processing in QuickBooks: T4 and Relevé-1 forms

 

Post here anytime if you have other program concerns or additional questions about this T4 slip topic. Have a nice day!

Harbourbutler
Level 1

I am trying to print T4 Summary and Employer T4's but all I get is a blank black screen

I can't get mine to print at all this year.  I have the Desktop version, not online.  I have never had a problem in the past.  When you select print, the circle starts as if it is trying but nothing happens.

 

Jen_D
Moderator

I am trying to print T4 Summary and Employer T4's but all I get is a blank black screen

Thanks for visiting the QuickBooks Community and for joining this thread, @Harbourbutler.

 

It is our goal to help you print you forms in QuickBooks without any problems. In your case, if the form comes out blank after printing, I have a couple of things you can try.

 

While one of the system requirement for printing forms is an updated Adobe Acrobat Reader. You can visit the website to ensure your version is the updated one. Then, you may follow the steps from this article if the same issue happens: Troubleshoot PDF and Print problems with QuickBooks Desktop

 

I'm adding this related link for additional reference with T4 processing in QuickBooks: T4 and Relevé-1 form 

 

Kindly update this thread on the result so we can help you further. You can also mention me anytime. Have a good day!

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