Hi allycats,
Welcome to QuickBooks Community. It is great that you are taking advantage of features in QuickBooks Online. Based on what you described, I recommend clearing cache and cookies to make sure you there is no browser issue. You can follow the steps in this article https://quickbooks.intuit.com/learn-support/en-ca/data-and-systems/clear-cache-and-cookies-to-fix-is...
In case this issue persists, you can contact our support team by:
- Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
To read more about recording the 10% Subsidy in QuickBooks Payroll, you can refer this article: https://quickbooks.intuit.com/learn-support/en-ca/regular-payroll/temporary-wage-subsidy-for-employe...
I hope this helps. If you have more questions related to QuickBooks, feel free to reach out here.
