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MelissaHK
Level 3
posted
‎January 04, 2021 01:05 PM
last updated ‎January 04, 2021 10:05 AM

Need help - QB Chat no response, no phone number

Hi there. I'm trying to get the latest payroll tax table, but we get an error. I've started a couple of chats now, but there is no response from anyone at QB. I've also posted a question to my thread, but no response from a QB team member there.

 

We are an accounting firm and need to complete a number of payrolls today, with a number of our clients using a payment provider requiring us to submit by 4pm eastern time. Is there any help to be had currently?

 

Thanks so much

Melissa

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2 Comments 2
MelissaHK
Level 3
‎January 04, 2021 02:08 PM

Need help - QB Chat no response, no phone number

I'm just adding a reply to bump this back up. Sorry, but my latest chat is now over one hour waiting, and I have a payment provider deadline I'm up against. Is there a better way to get payroll tax table update support? The file is not found for maintenance updates when I try to update from within QuickBooks Desktop 2021. So it seems like it is a QB issue and not on our end (screenshot attached). I don't know how else to ask for support. 

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PatriciaT
QuickBooks Team
QuickBooks Team
‎January 04, 2021 05:31 PM

Need help - QB Chat no response, no phone number

Hi Melissa, thanks for providing a screenshot to illustrate what's going on in your account. I can see you've previously reached out to the community about this and one of my colleagues was able to help. Feel free to review the post here if you haven't already. Let me know if there's anything else I can do to help.

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