Hi, hjayvergara. When you run payroll, QuickBooks Online automatically creates a new bank account if the account selected in Payroll settings > Accounting > Bank account is inactive in your Chart of accounts. Merging the newly created account into the correct bank account only updates the Chart of Accounts.
By the time payroll is processed, the transactions are already posted to the newly created bank account. This is why the bank feed transactions still cannot be matched even after merging the accounts.
To resolve this, first update the bank account in Payroll settings > Accounting > Bank account. Please note that this change will only apply to future payroll transactions.
Next, you’ll need to correct the existing payroll entries:
- If the paycheques can still be deleted, you may delete and recreate them using the correct bank account.
- If they can no longer be deleted, you can create a Journal Entry or Transfer to move the amounts from the incorrect account to the correct one. It is recommended to consult your accountant before making these adjustments to ensure accuracy.
You can also contact our Payroll Support Team for further assistance in reviewing and correcting your payroll data. You can reach them using this link: Get help with QuickBooks products and services.
Once the payroll records are corrected, you will be able to match the bank feed transactions to the updated paycheques or journal entries.
Let us know if you need anything else. We're here to help.
