Hi LLK_CAN,
To ensure your employee can access their paystub successfully, it's important to ensure that the password being entered is correct, as QuickBooks is case sensitive. I'll be glad to provide you with additional information to resolve this.
Please know that QuickBooks Desktop has a specific password requirement for accessing employee paystubs. When entering it, employees must use their last name in lowercase letters followed by their birthdate in the MMDDYYYY format.
Given that the worker's last name has fewer than three letters, they're required to enter their entire last name without any extra characters and any punctuation characters. It's essential to follow to these guidelines to prevent any errors while accessing this information.
For reference and additional information, please check out this article: Email pay stubs, T4s, and RL-1s from QuickBooks Desktop.
Furthermore, if you have thoroughly examined all possibilities and they're still unable to view their paystub, I recommend getting in touch with our live support team. They have the expertise and tools required to further check into this matter and provide the best resolution to facilitate access to this important information.
You might also want to explore this insightful article that outlines the actions to take if you face an NSF hold on your payroll service: Resolve a non-sufficient funds (NSF) hold.
Our objective is to guarantee that your employees can effortlessly access important information, LLK_CAN. Should you have any additional questions or require clarification on this topic, please feel free to post in this forum. We are here to assist you.
