QB 2019

Hi Krysten,

Thanks for reaching out. I'll do what I can to help you make sure your company file is correct so you can get on with using the 2019 version of QuickBooks Desktop!

To start, please make sure you're using the most up-to-date version of your company file. I suspect that you may have opened an older backup version from before the information you're looking for was entered. Backup files usually have the date the backup was created as a part of the file name, so if you did use a backup, verify the date of the one you picked. If it's older, try a newer version. You can also open the main company file in the 2019 version instead of a backup copy. Read Restore your file and the Restore a backup of your company file for more information.

The next step is to check for data damage. Data damage can range from small quirks in the company file, to things not working properly, to larger issues. In most cases, these errors can be resolved, and some of them you can resolve yourself. Check out this article for more information about how to resolve data damage on your company file to learn what you can do.

If after doing these your data is still missing, call our phone support team for further assistance. The agent will be able to take a closer look at what's going on and help you sort this out. Call 1-877-772-9158. Premier support is available 24 hours a day.

Enjoy your day!

There is damage.  I ran the rebuild, there is more missing now.  I will call in.  Thank You.

It's good to hear that you've narrowed down the issue. I'm confident the agent will be able to help you get back on track.

Were you able to get the issue resolved? I’m having the same problem

Hi MJay1,

Have you tried the steps I outlined to Krysten? If not, please give them a shot to see what information you find, in particular with checking for data damage. From there, if you still need help, our phone agents will be happy to give you hand. When our customers encounter these kinds of issues, we want to do everything we can to help!

Same issue here.  Has anybody had any luck fixing it?  I've installed all updated, rebuilt date and verified data file.  Nothing has worked.  Missing all employee information.  Transaction data is there, just not addresses, paid time off, deductions, hire date, etc).

Let's run the Auto Data Recovery (ADR) troubleshooting, AErjourd.

We have troubleshooting steps to help you recover any data on your QuickBooks Desktop file, AErjourd. We call this the Auto Data Recovery process.

Before doing this process, you'll need to meet the following requirements:

1. It is only available in QuickBooks Pro, Premier, and Enterprise Solutions.
2. The limitation of the ADR file size is 1.5 Gigabytes.
3. You'll have to follow the solutions accordingly.

Once we're ready, we can use this article for the detailed steps: Recover Lost Data with QuickBooks Auto Data Recovery.

Get in touch with me on how this troubleshooting work on your end.

I was on the phone with support for almost 3 hours, nothing worked. I only had 3 missing employees (the 3 that were on direct deposit). I double clicked on the blank lines of the employee list and put their info back in (did not add new employees). The workers comp codes were still there and I was able to differentiate which employee was which. I had to go into one of my old backup files to get all the info and cross reference the paycheck amounts to make sure I was correct.