Bank account need to be verified first before running the payroll for the employee first time?

Hi there sonal.bansal@ful,

It's vital that all your information be accurate so that your payroll details can be calculated correctly. QuickBooks Online Payroll is a great tool able to help pay your employees for the hours they've worked. I can provide some information about payroll setup.

In order to make sure the direct deposits are coming from the correct bank account, there is a test transaction of less than a dollar that is deposited in the employer's bank acount, then taken back out. In order to verify the bank account, the amount of the transaction needs to be confirmed in the Gear Icon, then Payroll settings.

If you have any other questions, feel free to reach out here.

I cannot run a payroll for my new online subscription. Company ID 9130 -----. Added 2 new employees today and when I attempted to run payroll, pop up says a subscription is needed and when I selected continue, notice says my subscription is active. I just subscribed today to QBs online basic and payroll. I've used this online platform for another business before but its not allowing me to run a payroll.  And I am not using direct deposit.  Paper  checks only. 

Hey there hardnosey,

Thanks for reaching out to us here. QuickBooks payroll is a great tool able to help with paying your employees on time. Being able to run payroll without running into any issues is important. I can provide some information.

 It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device
• Uninstall the QuickBooks Online App, and re install it.

If you're still unable to run payroll, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.