CPP Deductions in employee record

ColleenMC · ‎January 03, 2024

I have downloaded the new updates for payroll, but the employees' files are not showing the rate of CPP for the company or employee. It lists Company QPP YTD, Employee QPP YTD, Second Company QPP YTD, and Second Employee QPP YTD (all not active). Canada Pension Plan is checked off on the left and Alberta is chosen as the proper tax table. Should the CPP show on each employee's info?

Amanda-B · ‎January 03, 2024

Good evening, ColleenMC.

Thanks for reaching out to us here. I'd be happy to guide you in the right direction.

Based on the information you've provided, I recommend reaching out to our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of the methods listed here.

If you have any other questions, feel free to reach out here.

patmoe123 · ‎September 05, 2024

I have an employee who is aged 79 and Quickbooks is not deducting QPP from his payroll and I have it checked off as a deduction on his file. We got a big bill charging interest and penalties from Revenu Quebec for last year. Please let me know how I can make sure it is being deducted this year - nothing has been deducted for 2024!

JamesM4 · ‎September 05, 2024

Hello patmore123. At this point, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this ASAP. You can reach out by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. Feel free to keep me posted on how you make out.

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CPP Deductions in employee record