Having trouble with payroll

Hi TDH2,

Thank you for reaching out to the community for some insight. We are always more than happy to help. To pin point the issue you are facing can you please elaborate on what is happening with your payroll? 

I have employee  that when the migration was done from Quick Books Deskop to Quick Books on liine.

I was previously with Quick Book Desktop. We not able to connect with our Credit Union . 

My problem when the migrating was being done everything did not come over as planned. I have hours  and day tighted up on  working on this and am ready to through it out the window. I started my bank reconcellations and the bank account does not have the correct opening balance. I have looked at the Audit repost and I can see that I made small changes to some of the accounts after they were reconciled. I have fixed them but I have  payroll that I deleted that need to be re-entered. Does anyone out there know how to help me. I would like to get this reconcilled this year. Wish I had never changed over

Hi Susan S2,

I know QuickBooks Desktop and QuickBooks Online look very different when you open them. They both have the same basic functions; you'll use them in a slightly different way. After the learning curve and getting to know where everything is, you'll find it easy to maneuver through QuickBooks Online. I can steer you in the right direction.

Knowing how the information migrates and what does or doesn't move out can be helpful. I've included two articles that explain the data transfer during migration, the second has steps for setting up your payroll, and the third is a link to the payroll Hub of articles that's a wealth of information on QuickBooks Online Payroll:

• What to expect when you switch from QuickBooks Desktop to QuickBooks Online
• Migrating from QuickBooks Desktop to QuickBooks Online
• QuickBooks Payroll help article hub

If you still have questions, feel free to ask them here in the QuickBooks Community. Have an amazing day!