Did you know that qbs r.o.e is totally wrong? qbs attitude they don't care its up to us . does r.o.e screw up payroll lib since its wrong. i pay for payroll here on qb!

Hi there,

Transparency is our top priority. It's important you get the support you deserve and I'll be happy to provide that.

QuickBooks is designed to help reduce the amount of manual calculations involved with your payroll. Feel free to elaborate more on what you're experiencing so I can help. If you'd like to get direct support, I recommend contacting our payroll support team using the details below:

• Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
• Social Media: Facebook, Twitter, and Instagram.

Have a great rest of your week!

hello thanks for replying back. lets be honest i have spoken to 3 quick book reps and the same attitude .

i was about send if it off to over 8,000 people my issue with quicks books .

please call me back 

(Phone number removed)

i can give you my example 

katie thomas our employee r.o.e. was wrong.

cra even said you cant have a minus on the r.o.e

and her weekly totals where wrong 

quick books reps said it up to me to fix the errors 

but let me understand this why.

looking at her weekly pay chqs was right , but the r.o.e is wrong.

i am paying for this service if i wanted to make sure and redo it. i would have stayed with adp 

right??

(Phone number removed)

I want to make sure you get the assistance you need with this. Since this is a public community, you'll have to contact our support team using the details below.  One of our specialists will have the tools and resources to assist you in a secure environment. I've removed your phone number from the Community in order to keep your contact info private. 

• Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
• Social Media: Facebook, Twitter, and Instagram.

Let me know how you make out. 

Hi jacqueline4,

Thanks for taking time to post in the Community. I notice you've posted another post and I'll be responding to you from that one. Feel free to get back to me. 

I am having the same problem.  Did you find out what the issue was?

Thanks for joining the thread, @Andrea2204.

Let's make sure this issue with the ROE is reported and taken care of by our Support Team.

I recommend that you reach our live support so they can check on this ROE concern. They can help review why this happened and can provide other troubleshooting to help you.

Our team are available from Mon-Fri 8 AM - 9 PM ET and Sat 9 AM - 6 PM ET. Here's how to contact us:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Enter your query in Type something field.
4. Select Contact Us.
5. Enter your concern, then select Continue.
6. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Come back here anytime for the result of the call. I want to know how it goes, as I want to ensure this is resolved for you. Have a good one.

I had the same issue for just a small percentage of the employees. Not quite sure as to why this time there were so many mistakes. It was such a hassle and you're right; it should be accurate and taken care of through Quickbooks especially since it is a paid program. 

In speaking with Service Canada, we determined it was because on the ROE the 4% vacation pay was not put in the same week as the income was earned, but the week of their paycheque.  That also applies to stat. holidays.