Hi. I'm trying to "create pay cheques" but 1 employee will not seem to process. It does not show up in the list of cheques I can print, it does not tell me why it will not process. Any idea why?

Hello Catherine,

Welcome to the QuickBooks community page. With QuickBooks desktop, you can manage your employees' wages in a few simple steps. I'll be happy to help with this. An employee can be missing from your QuickBooks Desktop Payroll due to various reasons. Follow these steps to resolve the corresponding scenarios:

Employee is missing in the Employee Center: This happens if the Employee may be marked as inactive. To resolve this, do as follows:

1. Select Employees
2. Select Employee Center.
3. Make sure you have the Employees tab selected on the left side.
4. Select the drop-down above the list of employees, and pick All Employees.
5. Look for the employee that is missing, and remove the "x" mark on its left side. The "x" mark on the left signifies that the employee has been set to inactive. By removing the "x" mark, you are activating the employee thus making it visible in the list.

Employee is missing when running Scheduled Payroll and/or Unscheduled Payroll: There are two scenarios in which the employee can be missing when running payroll.

Scenario #1: Employee is missing in Scheduled Payroll but is visible in Unscheduled Payroll. This happens if the employee is NOT tagged with the correct Payroll Schedule. To fix this, follow these steps:

1.     Select Employees
2.     Select Employee Center.
3.     Double click on the employee's name to open the Edit Employee Info window.
4.     Go to the Payroll Info tab.
5.     In the Payroll Schedule drop-down, select the correct Payroll Schedule.
6.     Select OK to save the changes.
7.     Run your scheduled payroll again to check if the missing employee is already showing.

Scenario #2: Employee is missing both in Scheduled Payroll and Unscheduled Payroll. This happens if the employee has a termination date or a release date.

1.     Select Employees
2.     Select Employee Center.
3.     Double click on the employee's name to open the Edit Employee Info window.
4.     Go to the Employment Info tab.
5.     If populated, clear the Release Date field.
6.     Run you payroll again to check if the missing employee is already showing.

If you require any further assistance, call our support line at 1-877-772-9158 for more troubleshooting. Pro and Premier support is available 24 hours and Enterprise support is available from 9 a.m. to 8 p.m. EST, Monday to Friday.

Let me know if you have any other questions.

Thanks for the feedback. At this level, I suggest calling our support line at 1-877-772-9158. One of our Desktop specialists will verify your account and take a closer look. Pro and Premier support is available 24 hours and Enterprise support is available from 9 a.m. to 8 p.m. EST, Monday to Friday.

 Let me know if I can help you with anything else.