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Hi mike-cooke-e2eme1,
Welcome to QuickBooks Community! QuickBooks Online Payroll, provides the options you need to edit your payroll settings. I'd be glad to assist!
With the information you've provided, I suggest taking a look at how your payroll accounts are mapped. Here's how;
1. Open your Settings ⚙ and select Payroll settings
2. Click on the Edit ✎ to the right of the Accounting section, and then on Wage expenses
3. Scroll down the list and use the ▼ dropdown menu to select the appropriate accounts for each item
4. When finished, hit Save and then Done
You should now see them in the associated accounts in your GL
If you require additional assistance, please don't hesitate to contact us outside of Community. We'd enjoy the opportunity to work with you in real time, and ensure you're able to complete your QuickBooks Online Payroll tasks as soon as possible!
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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If any other questions or concerns come to mind, feel free to reach out. We'd be happy to help!
Thanks Trish.
Everything looks fine in the GL mapping. I now have a message that I had a paycheque sync error.
Hey there mike-cooke-e2eme1,
Thanks for reaching back out to us here. I feel you'd benefit more by contacting our support team outside of the Community. They will have the ability to verify your account details in a secure setting, as well as view your screen to see what might be going on in your account. You can reach them by following one of the methods my colleague has provided above.
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