I recently changed my Bank. I pay my employees through etransfer. Now I cannot match the etransfer to the payroll. How do I get back to being able to do that?

Hello barrysimons187,

Thanks for sharing a bit about what's going on with your QuickBooks Online Payroll and matching in the bank feed after changing your bank. I know the match option in the bank feed is a great time-saver, so I want to make sure you're able to continue using it.

When it comes to matching Payroll transactions in the bank feed, the program requires more precision than some other transaction types. This means it'll be looking for things like one transaction matching one transaction, the exact date, and the exact same account. Since you mention that you changed your bank, it means you would have wanted to change the bank account for your Payroll transactions in your books as well. Here's how you can verify if that happened.

Because you're using EFT to pay your employees, it sounds like you're using Standard Payroll, so I'll go over the steps for that module below.

1. Select the Gear icon.
2. Choose Payroll settings.
3. Click Accounting under the Preferences section.
4. Verify the Bank account chosen.
5. Select the down arrow button beside the field if you need to change it.
6. Choose the account you need.
7. Click OK at the bottom of the page to save.

To handle any funds that are incorrectly in the old account, there are a couple of options you can consider. You can move the funds using the Transfer feature or a journal entry, either as a lump sum or as individual amounts so you'll be able to match in the bank feed. It's important to pay particular attention to dates in this instance so you can either match or simply reconcile later without issue.

It's also of note that you don't need to match transactions from the bank feed and can exclude them instead, which may be useful in this scenario. All the matching does is what I like to call a "soft reconcile." It lets the program know that you are acknowledging that this transaction in QuickBooks is also in your bank account, which speeds up the process when you go to reconcile the account later.

If you exclude a transaction from the bank feed instead of matching it, it'll simply mean that you'll have to manually do the reconciliation later by comparing the reconcile window against your bank statement and checking off the amounts. Learn more about reconciling here: Reconcile an account in QuickBooks Online

For your reference, here's our article about adding and matching in the bank feed as well: Categorize and match online bank transactions in QuickBooks Online

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I have a similar problem I have our payroll set up fine but when I try to reconcile i the bank statement lists it as one big e-transfer and I cant match it to 4 payroll entries

It's nice to have you here in this community, @shipchick.

Allow me to share some insights about matching e-transfers in QuickBooks Online.

In order for QuickBooks to initiate a match, you have to make sure entries are of the same value as the real transaction. Double-check the date, the amount and the name of the employee you're matching.

You can try the following steps to find a match:

1. On the Banking find and click the bank transaction.
2. Mark the Find Match option.
3. Review the Matching records found in QuickBooks. This is the possible matching transaction you already entered in QuickBooks.
4. Select the box next to each match.
5. Make sure this is the correct match, then click Save.

See the following link to learn more about managing bank transactions: Categorize and match online bank transactions in QuickBooks Online.

Also, may I know if there are multiple entries in the bank statement that you're trying to match to a single entry in QBO? The reason I asked is because, the system is unable to match multiple payments from a bank feed to one cheque. For this, you'll need to manually reconcile the payments to the payroll run. 

Kindly update me with the additional details as I want to get this resolved here. You can reply below or mention me in your post to keep me updated.