Payroll Issue - correcting reversal done by QBO Support

Hello LaterWhen,

Glad to hear from you again! Your payroll is an essential part of your business and it's important this is corrected ASAP so you can continue excelling with your business. QuickBooks helps business owners like you get ahead with their work with peace of mind. This is accomplished with the assistance of amazing features that help you untangle the most intricate parts involved on the accounting side of things. 

The experience you've described isn't one I'd like for you to go through and I appreciate you bringing it to our attention. Based on what you've described, I highly recommend contacting our payroll support team for direct assistance. Doing this helps ensure your books remain accurate saving you from having discrepancies in the future. I'll list the contact details at the end of this post. If you prefer, you can delete each individual pay cheque on your account so you only show one set of payments and not two. Here's how to delete each individual pay cheque:

Note: Deleting a pay cheque will completely remove it from your account. Typically, you can only delete a pay cheque if it's the most recent cheque for an employee. Once a pay cheque has been deleted our system will automatically recalculate your tax liabilities.

Here's how to delete a pay cheque:

1. Go to Payroll > Employees.
2. Select Pay cheque list.
3. Select the cheque to delete and click Delete.
4. When prompted to confirm the action, select Yes or No.

There you go, you now know how to delete a pay cheque on the account. I highly recommend checking out this article for more info on: How to delete a pay cheque. This article goes in depth on what happens once you've deleted a cheque from your account. If you prefer speaking with a specialist, here's how you can reach out outside of the community:

• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
• Social Media: Facebook, Twitter, and Instagram.

Let me know if you have questions, I got your back. 

Thank you for the link to "how to delete a paycheque". It is ironic that you suggest contacting payroll support.  I have spent hours and hours with them over the last 6 weeks, and still end up with these recent emails that are very brief in their instructions - thus I am still in this pickle.  I have asked for a phone call, but keep getting these emails and then wait a couple of day for a marginally helpful response.  I will try contacting them again. 

Thanks - I am on the phone now with support - they promise they will stay on the line until this is fixed!!

That's great! I'll be one message away if you need anything. :)