QB not calculating CPP correctly? Processed regular pay for full-time employee paid semi-monthly and cpp amount is $40 less? current YTD is within pensionable earnings.

vinaymistrycpa-g · ‎August 16, 2023

employee is paid full time salary, but, now cpp amount being calculated is different from the last paycheck even though gross pay is still the same? I haven't updated any settings in quickbooks - why is this happening? Other employees (part-time) aren't even getting CPP deducted and double checked and no tax exemptions are selected in payroll settings.

JamesM4 · ‎August 17, 2023

Hi there,

Welcome to the QuickBooks Community. It's important you're able to get the resolution you need so you can continue to manage your work with peace of mind. I'll be glad to steer you in the right direction from here.

In order to get the resolution you need in a timely manner, I see you benefiting more by contacting our support team again outside of the Community preferably via phone. A specialist will be able to share your screen and help get you back on track. Here are our contact details:

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything else.

JANECCC1 · ‎August 20, 2023

Similar to your issue, CPP is being under-deducted and INCOME TAX is being over-deducted. This same issue happened with QBO last year as well.

Topics

Training

Community

Resources

QB not calculating CPP correctly? Processed regular pay for full-time employee paid semi-monthly and cpp amount is $40 less? current YTD is within pensionable earnings.

QB not calculating CPP correctly? Processed regular pay for full-time employee paid semi-monthly and cpp amount is $40 less? current YTD is within pensionable earnings.

QB not calculating CPP correctly? Processed regular pay for full-time employee paid semi-monthly and cpp amount is $40 less? current YTD is within pensionable earnings.

Need to get in touch?