We switched from Desktop to Online in March 2021. The former bookkeeper entered the wrong YTD payroll information into Online. How do I correct it now?

Hi carol-folkeringa.

Entering in your employees year to date payroll information is imperative to make sure the T4 and ROE forms are filed correctly. I'd be happy to help you with getting this corrected.

When setting up your employees for the first time you'll need to follow these steps to set up your year to date payroll information:

1. Go to Employees or Payroll menu.
2. In the Paid in [Year] column, ensure each employee who received a pay cheque this year is switched to Yes. Employees who haven't been paid in the current year are automatically listed as No.
3. Select Complete payroll setup to enter or verify your year-to-date payroll totals and employee information.
4. Follow the onscreen instructions to complete the setup.
5. Use Run Payroll once you're ready to pay your employees.

If you already created the employees you'll need to contact our support team to get the year to date amounts entered. You can reach them using one of the following methods: 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Have a great day!

I have just spent 100 minutes trying to get help with this issue from your Support team.  First, your callback service left me hanging twice and hung up on me.  Then I tried Online chat where the agent had NO clue what I was talking about, even though I explained it to him six different times, in six different ways.  Please don't refer people to Support when they are useless!