Troubleshooting their QuickBooks Online (QBO) mobile app can help identify the issue, Chrissy, and I'm here to guide you through the process.
Firstly, please ensure that their QBO mobile app is up-to-date by checking the Play Store or App Store. Once updated, refresh the app data to make sure it contains the most recent information from their QuickBooks account. Here are the steps to do so:
For iOS device:
1. Go to Settings, then select General.
2. Click iPhone Storage, then choose the QuickBooks Online app.
3. Tap Offload App.
For Android device:
1. Go to Menu ☰, then click More Options ⋮.
2. Choose Settings, then Refresh Data.
3. Click YES to confirm.
Alternatively, if refreshing the data does not resolve the issue, consider uninstalling and reinstalling the mobile app to ensure a clean installation with all the latest updates and fixes.
In the meantime, I encourage your employees to enter their time using the mobile browser or the website.
If the problem continues after attempting the steps above, please have them contact our Live Support Team. They possess specialized tools that can help investigate the issue further.
Additionally, you can refer to this article to help manage employee time in QB Time: Approve, unapprove, and reject timesheets for QuickBooks Time.
We're committed to ensuring that their experience with the QBO mobile app is as smooth and efficient as possible. Feel free to add a comment below if you have a follow up questions about entering time in the system. I’ll ensure this conversation remains open for any future discussions.
