Why did vacation policy get turned on automatically this month? And everyone was given the same (incorrect) policy???

Hi LaterWhen,

I know how these kinds of program errors can serve to cause you more work since you'll need to make corrects to your employee setups and potentially even pay runs if this wasn't caught before a pay run was complete. It's important to me that we get to the bottom of what happened and why vacation policies were activated in QuickBooks Online Payroll when you didn't intend them to be.

The first thing you can do to check on this is review the QuickBooks Online audit log to see if any changes were made to your employees for payroll. The audit log shows you activity to your account, where in the program the activity took place, and whether it was a user or the system that made the change. Learn more about it here: Use the audit log in QuickBooks Online

If that doesn't shed any light on the situation, I invite you to contact the QuickBooks Online support team outside of this community forum so that a member of our team can collect your account details and verify account activity from our end. We may be able to see what happened here, and whether it was something someone changed manually or a glitch in the system. If there are corrections that you still need to make, the team member can walk you through it during the conversation as well.

There are a few ways to reach out, which you can choose from below.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

Don't hesitate to give us a shout. We're here to help!

Thank you for your response.  I am 100% positive that I made no changes to the employee profiles with respect to vacation policy.  I did review the settings for which account and class various employees wages were set to but I never touched specific employee profiles.  It would certainly be a bug in the system if changing the class or category allocation turned on the vacation policy. I will take this up with online support team. 

Thanks for the follow-up and further details of what's happened. I'm glad to hear you'll be reaching out to our team as I'm confident they'll be able to get you back on track with this.

All the best to you.

I have been on the phone with support.  It is still a mystery as to how this got turned on for every employee.  I did edit the Health Benefits deduction amount this month - but absolutely did not touch the Vacation Policy setting. (I know that no one will believe me - but I am very sure)  I tried turning off the policy for on employee, saving then going back in to edit Health Benefits, but could not repeat the problem.  So it remains a mystery and will have to be reversed.  Support team will take care of this. 

It's definitely a strange situation. It's good to hear that you were able to connect with our support team and that they can also help with correcting the pay runs that erroneously had the vacation policy turned on. Keep an eye out for this kind of thing again and feel free to connect with our support team as soon as you notice it. If it's a repeat occurrence, we may have to take a deeper dive into this.

I hope you enjoy the rest of your day!