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SYZ
Level 1

T4 Efile issue & second CPP posting incorrectly.

I just tried to file our T4s via efile. I have processed this way for years.

 

Today, when I try to process these, I am getting a "T4 Validation Error," which further states, "Company name - line 1: The text _______ is invalid for this field. This field can contain only letters, numbers, spaces, and most printable punctuation characters except asterisks(*), apostrophes ('), and colons(:). It also cannot exceed 30 characters in length.

 

This has never been an issue prior to this year. I don't know how to rectify this problem, nor do I want to. Our legal name has a (&) within it. Is there a way on the Qbooks desktop to download the T4s as an XML file without having Qbooks do it?

______________________________________

Next Issue,

Second CPP posting incorrectly if pensionable earnings are within the base CPP maximum contribution and then goes into the second CPP but not reaching the "Maximum Contribution" for the second CPP. This was not identified until I had filed my remittances for December. I am aware there is an issue but I have no idea how to rectify this issue for my remittance and the T4s. Because this happened on the last pay cheques of the year it was not caught by me until now.

3 Comments 3
JamesM4
QuickBooks Team

T4 Efile issue & second CPP posting incorrectly.

Hello SYZ,

 

Welcome back the Community. It's important you're able to use the program without running into issues. I'll be glad to share more info so you're on the right track.

 

I suspect you may be experiencing system issues that are causing the issue you've described. In order to troubleshoot this issue, I recommend using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix issues such as the one you've described above. Feel free to check out this article here that shows you how to effectively use the Tool Hub to your advantage.

 

 Let me know how you make out. I'll be a message away in case you need further assistance.

AJ2013
Level 1

T4 Efile issue & second CPP posting incorrectly.

We are also having the T4 Efile company name issue.  Did you find the suggested solution worked?

SYZ
Level 1

T4 Efile issue & second CPP posting incorrectly.

Unfortunately, there has not been any solutions as of yet. If you find a solution please post it. I am not getting very far from this side. I cleared my last update and redone it at QBooks supports request, yet to no avail. 

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