Hi there. it's vital that all you're hours be correctly entered in your books for billing as well as payroll purposes. QuickBooks Online is a great tool able to help you keep track of hours you've entered in order to add it to your invoices or to be able to have it already entered when running payroll. I can provide some information regarding timesheets in QuickBooks Online.
One reason that the Pay type option for your timesheets could be that you don't have payroll activated on your account. Pay types can only be added to an employee once payroll is active on the account.
If you do have payroll on the account and are still unable to see pay types while creating your time entries. it may be that browsing data accumulated on the system is causing them not to show. here are some steps to resolve issues caused by browsing data accumulated in your browser, computer or network:
If the error still persists, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to verify your account in a secure environment in order to further troubleshoot with you. You can reach out to them using one of these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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if you have any other questions, feel free to reach out here.
