Hello management-eleva,
Welcome to Community! Having direct deposit set up with QuickBooks Online Payroll, is a great way to pay your staff with confidence. Having the payment method defaulted to paper cheque can be rather concerning. I would be glad to provide some insight here!
It's essential to ensure you've completed all of the steps to set up direct deposit, making sure the bank information is accurate, and verifying the test transaction. If you didn't see the test transactions in your account within three business days, you'll need to follow these steps to re-trigger it;
1. Open your Settings , then Payroll settings
2. Select the Edit next to Bank accounts, and select Verify test transaction
3. Enter $0.01 and hit verify 3 times
This will fail the test transaction and let you add the banking information again.
4. Go back to Payroll settings and click on the Edit button next to the Bank account field
5. Re-enter the correct bank account information
6. Hit Continue to save changes.
This should trigger QuickBooks Online to send the test transaction to your bank, within three business days.
Should you have additional questions or concerns, I encourage you to contact our QuickBooks Online Payroll specialists, outside of Community. They will be able to work with you in real-time and look further into your situation in more depth, and provide the best course of action to ensure direct deposit is activated for the next pay period.
Feel free to reach out again, if you have other questions. We would be happy to help!
