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Level 2

Blurry receipt images

Any solution for blurry receipt captures in QB app? Of course other than refreshing data lol

3 Comments 3
QuickBooks Team

Blurry receipt images

Hi, @Mahdavimail. I can share some solutions to fix blurry receipts while capturing them using your application.


When using the receipt capture in your mobile app, the quality of the images depends on your device's camera. Depending on the mobile device you're using, here are the possible reasons why you're getting blurry captured receipts:


  • The long shutter speed of your mobile device can capture a camera shake, which would produce a blurry image. 
  • Your subject may have been slightly moved, causing a motion blur, made worse by a long shutter speed. 
  • You may have a bad lens or a lens that is not capable of producing sharp photos 
  • The ISO setting in your mobile device may have been set to a very high number, resulting in lots of noise and loss of detail. 


At this time, review each factor that may affect the blurry result to fix the issue. On top of that, make sure that your QuickBooks Online mobile app is updated to the latest version to avoid future problems.


For additional hints, while uploading receipts to QuickBooks, open this article: Upload your receipts and bills to QuickBooks Online.


If you have a receipt or bill, you can also email them. The system extracts info from it and creates a transaction for you to review.


Let me know if you have any other questions regarding your receipts. I'll be here to help. Have a good day!

Level 2

Blurry receipt images

Thanks Angelyn,


I am using my phone with other receipt scanner apps and get great results. The blurry images are not because of Camera shake it’s because of file compression method that the app utilize.



QuickBooks Team

Blurry receipt images

I see what you're saying. Have you tried uninstalling the app and reinstalling it? Doing this fixes most issues the app may be having. 

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